Privacy Policy

Last updated: November 3, 2026

1. Who We Are

The Magicshine online store at https://magicshine.com is operated by MAGICSHINE USA INC. In this Privacy Policy, “Magicshine,” “we,” “us,” and “our” refer to MAGICSHINE USA INC.

This policy describes how we collect, use, disclose, and retain personal information when you browse our website, place an order, use our customer account or loyalty features, or contact us.

For privacy questions or requests, contact:

MAGICSHINE USA INC
10700 Jersey Blvd, Suite 390
Rancho Cucamonga, CA 91730
United States

Email: support@magicshine.com

2. Personal Information We Collect

The information we process depends on how you interact with us.

Contact and account information: Your name, email address, telephone number, addresses, account details, and communication preferences.

Order and transaction information: Products purchased, billing and shipping details, order history, payment method, transaction status, and payment-related information made available to us by our payment providers. Payment credentials are processed through the payment services available at checkout, subject to their applicable privacy notices.

Device and usage information: IP address, browser and device information, cookie identifiers, pages and products viewed, referral information, and interactions with our website and marketing communications.

Customer support information: Messages, order details, product information, photographs, and other information you choose to provide when requesting assistance, warranty service, returns, or exchanges.

Loyalty and review information: Membership status, points, rewards, redemption activity, reviews, and information you choose to provide for program features, such as birthday rewards.

We receive information directly from you, automatically through your use of the website, and from service providers involved in operating our store, processing transactions, delivering orders, and supporting our services.

3. How We Use Personal Information

We use personal information to:

• Operate the website and provide account features.

• Process payments, fulfill orders, and provide order updates.

• Handle customer support, returns, exchanges, and warranty requests.

• Operate loyalty programs and manage rewards.

• Publish and manage reviews submitted for publication.

• Understand website performance and improve the shopping experience.

• Send marketing communications in accordance with your preferences and applicable requirements.

• Measure advertising and referral activity and provide relevant marketing, subject to applicable privacy choices and legal requirements.

• Detect fraud, protect accounts, maintain security, and investigate misuse.

• Meet legal obligations, maintain business records, resolve disputes, and protect legal rights.

Where European Economic Area or United Kingdom data protection law applies, the legal basis depends on the activity. It may include performing a contract with you, complying with a legal obligation, your consent, or our legitimate interests where those interests do not override your rights.

Where processing relies on consent, you may withdraw that consent, subject to applicable law.

4. How We Disclose Personal Information

We disclose personal information in connection with the purposes described in this policy, including to:

Service providers: Providers supporting our e-commerce platform, payments, shipping, fulfillment, customer support, email communications, loyalty programs, reviews, analytics, and optional order-protection services.

Services used in connection with our store include Shopify, Klaviyo, Smile.io, Judge.me, and Microsoft Clarity. The information involved depends on the service, the features you use, and the applicable configuration and privacy choices.

Advertising and affiliate partners: Partners involved in advertising, campaign measurement, referral tracking, and attribution, subject to applicable requirements and privacy choices.

Legal and security recipients: Authorities, advisers, or other parties where disclosure is required by law or reasonably necessary to investigate fraud, respond to lawful requests, resolve disputes, or protect rights and safety.

Business transaction recipients: Parties involved in a proposed or completed business transaction, such as a merger or acquisition, subject to applicable legal requirements.

We may also disclose information at your direction or with your consent.

5. Shopify and Our Online Store

Our store is hosted on Shopify. Shopify processes personal information when you browse our store, use checkout, or interact with Shopify-supported features.

Where Shopify Enhanced Services are enabled, those services may use information about interactions with our store, other merchants, and Shopify to support functions such as fraud prevention, personalization, analytics, and advertising. Information may be processed by Shopify and relevant third parties in other countries.

Shopify’s processing, including processing for its own purposes, is described in its Consumer Privacy Policy.

You can learn about and exercise privacy choices relating to Shopify’s processing through the Shopify Privacy Portal.

Requests concerning our own handling of your information should be sent to support@magicshine.com.

6. Cookies, Analytics, and Advertising

Our website uses cookies and similar technologies to support shopping carts, checkout, account access, preferences, analytics, advertising, and referral attribution.

Some technologies are necessary for the website to function. Others support measurement, personalization, or marketing. Their operation depends on the relevant service, your interactions, your privacy choices, and applicable requirements.

Cookie duration varies by cookie and provider. We do not apply one fixed expiry period to every cookie. Information about Shopify’s cookies is available in its Cookie Policy.

You can manage cookies through your browser settings and any privacy controls made available on our website. Blocking some technologies may affect website functionality.

Certain advertising-related disclosures may fall within legal definitions of “sale,” “sharing,” or “targeted advertising,” even where no money is exchanged for the information.

Where applicable law provides these rights, you may request to opt out of the sale or sharing of personal information or its use for targeted advertising by contacting support@magicshine.com. Choices concerning Shopify’s processing are also available through the Shopify Privacy Portal.

Browser-based opt-out signals, including Global Privacy Control, are distinct from older “Do Not Track” settings. Applicable legal requirements concerning these signals continue to apply.

7. Marketing Communications

You can unsubscribe from marketing emails using the unsubscribe link in the email or by contacting support@magicshine.com.

Unsubscribing from marketing does not prevent necessary communications about an order, account, support request, or other service you have requested.

Creating an account, participating in a loyalty program, and consenting to marketing communications are separate choices. The information needed to operate an account or reward may still be processed for that purpose.

8. Retention

We currently do not apply a fixed automatic deletion schedule to order records, customer support records, or marketing contact records.

These records are retained on an ongoing basis, subject to applicable legal retention limits, valid privacy requests, and other requirements governing their use and retention.

Relevant retention considerations include order fulfillment, warranty and support needs, accounting and tax obligations, fraud prevention, dispute resolution, and legal claims.

The absence of an automatic deletion schedule does not override applicable storage limitations or deletion rights. Some information may need to be retained after a deletion request where an applicable legal exception permits or requires it.

We may retain information needed to record and respect an unsubscribe or privacy request.

To ask about retention or request deletion, contact support@magicshine.com.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Request access to personal information or information about how it is used.

• Request correction of inaccurate information.

• Request deletion, subject to applicable exceptions.

• Receive a portable copy of certain information.

• Withdraw consent or object to or restrict certain processing.

• Opt out of applicable sale, sharing, or targeted advertising.

• Limit certain uses of sensitive personal information, where that right applies.

• Appeal a privacy request decision, where applicable.

• Exercise privacy rights without unlawful discrimination.

To submit a request, email support@magicshine.com and describe the right you wish to exercise.

We may request information reasonably necessary to verify your identity or an authorized agent’s authority. Verification requirements depend on the request and applicable law.

Where relevant law provides rights concerning decisions based solely on automated processing that have legal or similarly significant effects, you may contact us to request information about the processing and available review rights.

You may also have the right to complain to the data protection authority or regulator responsible for your location.

10. International Processing

Personal information may be processed in the United States and other countries where we and our service providers operate. Those countries may have different data protection laws from your country.

Where applicable law requires safeguards for an international transfer, the relevant legal requirements and safeguards must be observed. Contact support@magicshine.com for questions about the processing of your information.

11. Children’s Information

Our services are intended for general consumer use and are not directed to children.

If you are a parent or guardian and believe a child has provided personal information in circumstances requiring parental consent or other protection under applicable law, contact support@magicshine.com so that we can review the matter and take appropriate action.

12. Security and Third-Party Services

No method of internet transmission or electronic storage is completely secure. Please avoid sending unnecessary sensitive information, such as full payment card details, in customer support messages.

Our website may link to services operated by third parties. Their privacy practices are governed by their own notices. Please review those notices before providing information directly to them.

13. Changes and Contact

We may update this policy to reflect changes in our services, data practices, or legal requirements. The date at the top identifies the latest revision. Additional notice will be provided where required by applicable law.

For questions, requests, or complaints concerning our privacy practices, contact:

MAGICSHINE USA INC
10700 Jersey Blvd, Suite 390
Rancho Cucamonga, CA 91730
United States

Email: support@magicshine.com