Returns & Exchanges Policy
We understand that sometimes products may not meet your expectations. Please read the return and exchange policy below, if you have any questions, please contact support@magicshine.com
1. Returns & Exchanges Policy Overview
| Type | Condition | Time Limit | Requirements | Shipping & Duties |
|---|---|---|---|---|
| Return |
Non-quality issue |
Within 14 days of delivery |
- Item must be returned within 14 days after the return request is approved. - Item must be in a condition that does not affect secondary resale. |
Customer bears return shipping and duties |
|
Quality-related issue |
Within 7 days of delivery |
Photo/video proof of defect required |
Magicshine covers return shipping and duties |
|
|
Exchange
|
Non-quality issue |
Within 14 days of delivery |
- Item must be returned within 14 days after the return request is approved. - Item must be in a condition that does not affect secondary resale. |
Customer bears return shipping and duties |
|
Quality-related issue |
Covered under warranty |
Follow Warranty Policy |
Magicshine covers all related costs |
Note: Magicshine will process your return, exchange, or refund after we receive the item and complete an inspection to confirm that everything is in acceptable condition.
2. Return & Exchange Request Process
Send your order number, reason for return/exchange, and photo(s)/video(s) to:
support@magicshine.com (magicshine.com orders)
amazon@magicshine.com（amazon orders）
service@magicshine.com (other channels)
Our support team will respond within 24 business hours (Mon–Fri).
Once we receive and inspect your return, we will proceed with the refund or replacement.
3. When Will I Receive My Refund?
Once we have received and inspected your returned item(s), your refund will be processed within 5 business days.
You will receive a confirmation email once the refund has been issued.
Please note that the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
This policy was updated on Nov 20, 2025