Delay: orders may be delayed due to factors beyond our control, such as weather or health epidemics. We will contact you about the delay promptly.

No tracking update: Some orders may lack tracking updates because the courier has not provided tracking information. Please email us your order number and we will check with the courier to provide you with an update.

Missing:

Please contact us if your order does not arrive. Magichine will investigate the case with the courier, and if confirmed, a replacement order will be sent.

If the product is missing after the courier reports it has been delivered, please contact customer support. Magicshine will check with the local courier. If we determine that the failure was due to the courier, we will send a replacement order. If delivery by the courier is confirmed, Magicshine will not replace the order.

* We will inform you immediately once we receive any update from our courier partner.

* Please understand Magicshine has multiple global courier partners and we will do our best to provide support for your order.

* Magichshine will keep optimizing our courier partner network to best serve our customers.

* Please understand the identification and confirmation process take 1-2 business days or more before the re-sending.

Wrong Products:

If we ship the wrong products, contact us within seven days of receiving your order. We will work with you to return your order and get the right product to you.

Carro de la compra:

Luz de bicicleta ALLTY 400 V2.0

Luz de bicicleta ALLTY 600 V2.0

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