Warranty Policy
1. Warranty Coverage
| Product | Standard Warranty | Extended Warranty | Total Coverage |
|---|---|---|---|
| Bike Light | 2 years | 6 months | 2.5 years |
| Batteries | 1 year | / | 1 year |
| Sunglasses | 1 year | / | 1 year |
| Accessories included with a set (mount, straps, etc.) | 1 year | / | 1 year |
| Mounting accessories purchased separately | 3 months | / | 3 months |
| Electric air pump | 1 year | / | 1 year |
| Others | / | / | / |
Notes:
- Integrated battery series: EVO / RN / ALLTY / RAY / SEEMEE / HORI / VTG and more
- External battery packs: MONTEER / MJ / MOH and more
2. Warranty Eligibility & Purchase Channel Policy
If all of the following conditions are met, your Magicshine product may be covered by our official warranty policy:
- The product was received through magicshine.com, Amazon, an authorized dealer, or through an official promotion.
- The warranty period has not expired.
- You are able to provide proof of purchase or confirmation of eligibility.
Support Channels by Purchase Source
| Purchase / Gift Source | Warranty Coverage | Contact Email | Notes |
|---|---|---|---|
| Official Website (magicshine.com) | Covered | support@magicshine.com | Please include order number and product details. |
| Authorized Local Dealers | Covered | service@magicshine.com | Attach valid proof of purchase |
| Amazon | Covered | amazon@magicshine.com | Include Amazon order confirmation |
| Official promotions / giveaways | Covered | support@magicshine.com | Treated the same as purchased items |
| Social media giveaways (e.g. Instagram, Facebook) | Covered | mkt3@magicshine.com | Mention the platform and campaign name |
| KOL or influencer collaborations | Covered | mkt4@magicshine.com | Mention the influencer and event |
| Unauthorised sellers / resellers | Not Covered | —— | Warranty is not applicable |
3. How to File a Warranty Claim
Please email us with the following information:
- Your order number
- A clear description of the issue
- Photo or video evidence of the defect.
4. Warranty Limitations (What's Not Covered)
| Exclusion Category | Specific Examples |
|---|---|
| Improper Use | Incorrect operation or handling Unauthorised repairs, disassembly, or modifications |
| Non-Quality Issues | Accidents (e.g., drops, collisions, water damage) Negligence or mishandling |
| Wear & Tear | Natural ageing, fading, or cosmetic wear (scratches, dents) Battery capacity degradation over time |
| External Factors | Force majeure (floods, fires, natural disasters) Exposure to extreme environments |
| Invalid Purchase Source | Products purchased from unauthorised sellers |
| Expired Coverage | Claims submitted after the warranty period ends |
5.How to Register Your Extended Warranty
Complete your registration in just a few minutes
This policy was updated on July 26, 2025
