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If your purchase is for personal/team use and not for resale, please contact support@magicshine.com. You may receive a discount of 20% or more, depending on the quantity and total amount of your order. If your purchase is for resale or you are seeking a dealership/distributor opportunity, please contact info@magicshine.com.

Simply enter the discount code at checkout. If the code doesn't work, it may be due to one of the following reasons:

1. "Enter a valid discount code or gift card." – This usually means there's a typo, extra/missing letter, number, symbol, or space. Please double-check and re-enter the code.

2. "… discount code isn't available to you right now." – The code may not be eligible for your account, or you’ve already used it the maximum number of times.

3. "… couldn't be used with your existing discounts." – The code cannot be combined with other discount codes.

4. "… discount code isn't valid for the items in your cart." – Your order value and/or quantity may not meet the minimum requirements for the discount code.

No, discount codes cannot be used during the Black Friday period.

For orders placed on magicshine.com, please contact support@magicshine.com and provide your order number (MS-XXXXX). We will send you the electronic invoice via email.

In most cases, you don't need to pay customs duties. If duties are required, please pay them first, and Magicshine will reimburse you (once per order). Simply send a copy of the duty invoice or payment receipt to support@magicshine.com. Once verified, the reimbursement will be processed within 7 business days as a refund to your original payment method.

If customs require additional documents, please contact support@magicshine.com first. We will provide the correct paperwork. Please do not submit documents on your own, as this may result in customs clearance failure.

To cancel or modify your order, please email support@magicshine.com within 24 hours of placing your order, and we will handle it directly. For requests beyond 24 hours, processing will depend on whether the order has already been shipped.

Magicshine.com ships to most countries and regions worldwide. However, due to commercial agreements and to ensure the best shopping experience, we currently do not ship to the following countries: United Kingdom, Spain, Austria, Poland, Australia, and Vietnam. For details on how customers in these countries can purchase, please refer to our Shipping Policy.

Orders are processed within 48 business hours. For estimated delivery times to your country or region, please refer to our Shipping Policy.

You can track your order in 3 ways:

1.Check the confirmation email sent after your order is shipped.

2.Login to your Magicshine account to view order status and tracking.

3.Track via our tracking page: Track My Order

Note: If you ordered multiple items, they may ship separately due to warehouse differences.

To prevent the light from being accidentally turned on during transport or use, some lights feature a safety lock function. If your light does not turn on, it may have accidentally entered Lock Mode.

Entering Lock Mode: In standby mode, press and hold the power button for 3–5 seconds until the power indicator flashes red. Exiting Lock Mode: In Lock Mode, press and hold the power button for 3–5 seconds until the power indicator lights red.

This is a normal physical phenomenon due to the high lumen output, known as the temperature difference effect. When the headlights cool down, condensation can form inside the lens. However, this moisture does not enter the headlight itself. Simply turn the headlight on again and use it for a while, and the condensation will naturally dissipate.

1. Use the charger compatible with your light, ensuring the output voltage/current matches the light’s specifications (e.g., 5V/1A).

2. Choose chargers with safety certifications (e.g., 3C, UL, CE) to ensure reliability.

3. Avoid using high-power fast chargers or high-power power banks, as they may damage the battery.

Possible causes include:

1. Charging voltage does not meet product requirements.

2. Faulty charging socket.

3. Battery failure (no indicator light when pressing the battery switch).

4. Poor or damaged charging cable connection.

5. Product battery or light has water ingress.

6. Light is fully drained (no indicator response after 10 minutes indicates abnormality).

7. Incompatible charging cable.

Not recommended except in emergencies. Continuous use while charging can significantly reduce battery life and may damage the charging IC, posing a safety risk.

The battery life listed on our website or in the user manual is measured under ideal laboratory conditions. Excluding quality issues, actual usage may vary due to factors such as:

1. Brightness mode: Higher modes consume more power, reducing runtime.

2. Ambient temperature: Low temperatures can affect lithium battery performance.

3. Battery aging: Rechargeable batteries gradually lose capacity over time.

4. Usage habits: Frequent switching or use in high-vibration conditions can increase power consumption.

Steps

1. Clean your light. Over the years we've found that a dry tooth brush is the best way to get rid of any mud or debris, Nick our repair man swears by them! Please don't be tempted to jet wash your light, although waterproof to IP67 this is surely a step too far and really not necessary. A quick rub down with a damp cloth and then a thorough dry with one of those lovely microfibre cloths will do the job perfectly! If you do still have one of the older style batteries with a bag, it's a good idea at this point to check it for wear and tear and replace if necessary. Remember a damp battery bag is bound to rot over the summer and will not do the battery terminals any good at all.

2. Fully charge the battery. Lithium ion batteries need to trickle out a small amount of charge at all times (even when not in use). If your battery is left empty or with very little charge for any length of time it will enter a state of deep discharge and you will not be able to recharge it next season. If you are thinking of leaving the battery unused from now until the Autumn, We would seriously suggest diarising to recharge your battery every month or so to keep it in tip top condition. It will not last for 6 months without charge.

3. Disconnect the battery from the lighthead. Check the cables for wear and tear, make sure they are free from mud and are perfectly dry. If you leave the battery connected to the lighthead you may find it impossible to recharge. Disconnect it now!!!

4. Store the lightset in a cool place. It is important to store your lightset in a cool, dry place whilst it is not in use, preferably inside the original packaging so it is properly protected. Temperature is the single most important step for prologing the life of your battery and therefore your lightset. The cooler the better, in fact the fridge is ideal, one word of warning your shed may be freezing in the winter but often they're a sun trap in the summer! Never allow your battery to freeze - it will render it useless.

1. Charge your battery pack after every use. Do not allow to become fully discharged.

2. Do not leave on the charger for more than 24 hours. (The protection circuit will cut off the charge but a small amount of current still leaks through.)

3. Do not attempt to fast charge your battery pack.

4. Avoid excessive heat. (Leaving it on the dash of your car on a hot summer day will shorten it's life).

5. The best conditions for long term storage (over the summer) are in a cool place and with a 50% charge. (A full charge puts more strain on the cells) You can even store the pack in a zip-lock in the refrigerator if you have the space. If stored for more than 3 or 4 months you should check the charge state and top up if necessary.

6. Do not allow your battery to be short-circuited. If the wire becomes damaged, repair before use. All our battery packs have an internal circuit breaker that will shut the battery off if a short occurs. The breaker is reset by attaching the battery to the charger.

7. A battery that has been over charged or discharged can become unstable and result in high temperatures or even fire. For extra safety when charging the battery-pack, remove from the bike, and place in a fire proof container. Always charge in an isolated area, away from other flammable materials. For instance a wooden work bench, carpet etc.

To protect the environment, do not discard batteries or lights randomly. Dispose of old products through proper recycling channels for safety and environmental protection.

For example, in California, discarded batteries are considered hazardous waste. This includes AAA, AA, C, D, button cells, 9V batteries, and all other types, including rechargeable and single-use batteries. All batteries must be recycled or taken to a household hazardous waste facility, universal waste facility (such as warehouse or agent), or authorized recycling center.

For safety, only lights officially designed for separate battery replacement—such as certain products in the MJ series, MONTEER series, and ALLTY series—should have their batteries replaced. For other integrated lights, self-replacement is not recommended.

To use your light with a GoPro mount you’ll need the Magicshine® Garmin to Gopro Adapter, or probably Magicshine® MJ-6273 Garmin to Gopro Adapter with Screw Handle.

The Garmin to Gopro Adapter come by default in the packages of following lights.

MJ-900S

MJ-906S

Allty 400

Allty 600

Allty 800

Allty 1000

Allty 1500

RN 1200

Allty 2000

For Monteer series lights, both adpater is availbale for purchase separately.

Monteer 3500S

Monteer 5000S

Monteer 6500S

Monteer 8000S

First of all, the Magicshine TTA out front style bike mount is compatible with all Garmin quarter turn style devices. For some of our lights that are not Garmin compatible we have made special adapters that will replace existing mounting mechanisms. Current Magicshine lights that will be compatible with TTA mount are MJ-900(Mount connector), MJ-902(Mount connector), MJ-906 (Mount connector), Allty 400, Allty 600, Allty 800, Allty 1000, Allty 2000, RN1200, Monteer1400(Mount connector), Monteer 3500S, Monteer 5000S, Monteer 6500s and Monteer 8000S.

The remote indicator shows both the bike light battery and the remote battery.

When the remote battery is above 10%, the indicator only shows the bike light battery:

Light/Remote 100%-21%: Green solid for 1.5s

Light/Remote 20%-11%: Red solid for 1.5s

Light/Remote 10%-1%: Red flashing for 6s

When the remote battery is below 10%, the indicator shows the bike light battery first, then the remote battery:

Remote 10%-1%, Light 100%-21%: Green solid 1.5s → Red flashing 3s

Remote 10%-1%, Light 20%-11%: Red solid 1.5s → Red flashing 3s

Shopping accounts on magicshine.com are not linked with the Magicshine App accounts. You can register a new account directly in the App to log in.

1. Ensure the light has enough battery.

2. Make sure your phone has granted the App Bluetooth permissions.

3. For lights with removable batteries, try removing and reinstalling the battery before retrying.

This is usually caused by the App or light firmware not being updated to the latest version. If issues persist after updating, try uninstalling and reinstalling the App.

Simply delete all custom light modes.

Please follow these steps to help determine the problem.

1. Disconnect the battery from the light and fully charge the battery. Once charged, press the battery's power switch; if the battery indicator light is flashing, the battery is good.

Our batteries include a self-protection circuit for the safety of our customers. If a battery receives an external charge, it may passively trigger the self-protection function and power off the battery.

If this is not the problem, continue troubleshooting to determine if the problem is with the connection cable or the light head.

2. Inspect the connection cable to ensure there is no damage to the cable. Then connect the battery cable to the battery and the light head. Press the battery test button and if the green LEDs flash but the power switch on the light head does not illuminate, the connector cable may be the problem.

3. If a fully charged battery with normally functioning test LEDs is connected to the light head, but the light head does not have power, the light head is most likely the problem. Wiggle the connector cable at the light head and the battery to see if there is a connector problem, indicating a problem with the connector cable.

No, the Monteer Series lights are not designed for use on E-bikes. Using an E-bike battery may damage the light. Please check out our lights that are specifically designed for E-bikes.

The HORI 1300 is heavier than the HORI 900, so attaching a bike computer on top of the HORI 1300 could cause stability issues, especially on bumpy roads. The combined weight might cause both the light and computer to shake loose from the mount, potentially resulting in damage.

Additionally, mounting a bike computer directly on the HORI 1300 might affect the beam angle, causing the light to project too high.

To ensure safety, stability, and the best lighting experience, we kindly advise against mounting a bike computer directly on the HORI 1300.

For these reasons, we currently do not offer a Garmin or Wahoo computer mount for the HORI 1300.

APP Not Recognizing the Device

1. Update the APP: Check if there are any available updates for the APP, and if so, update it to the latest version.

2. Check your network connection: Ensure your device is connected to a stable Wi-Fi or mobile network. An unstable connection may cause the code scanning function to fail.

3. Clear the APP cache: Try clearing the APP's cache and data, then log in again and attempt to use the scan function. This can help resolve functionality issues caused by cached data.

For the device disconnecting from the remote control: Please confirm whether the remote is not connecting during the initial pairing with the headlights, or if it becomes unresponsive after being connected for a period of time.

There are currently two adjustment methods available:

Method 1: Rotate the GoPro adapter/mounting bracket to better fit the actual gap (see image below). This adjustment will not affect the headlight beam projection.

Method 2: Raise the height of the vehicle's fender to increase the clearance between them.

Ensure adequate clearance remains on the lower seatpost section. Use two cable ties​​ (included) threaded through the bracket's side holes, securing it firmly to the seatpost to prevent movement or detachment.

Questions about the waterproof function. Please check the following three points and show us the appearance of the product and the water intake part in pictures or videos. We will make further progress and provide solutions.

1.Waterproof level will down with its life time.

2.If the charging port not well covered, water will ingress from there, this beyond warranty, after disassemble the light, can see clearly some parts already corrosion.

3.Light if damaged ,especially the lens part broken, water will leak in, which will cause light failed.

The built-in motion sensor automatically switches to maximum output when you hit the brake.

*MOTION SENSOR ON: When the taillight is off, press and hold the switch for 3s until the taillight lights up constantly at the highest output.

*MOTION SENSOR OFF: When the taillight is off, press and hold the switch for 3s until the light keeps flashing quickly at the highest output.

Every time you turn on the light, it will automatically detect whether the motion sensor is on. If the motion sensor is on, the indicator lights up blue for 3 seconds. If the motion sensor is off, the indicator will not light up.

Single recording (no tail light on), lab data for 7 hours. The instruction manual is not marked, but it can be used in this way. Continuity and DV tail light can be turned on and off at the same time and used separately, 10% power When the DV will be forced to turn off, the tail light is still on, the battery life is counted until the tail light is completely off, so there are 8.5H.

Your lights probably dead. After the crash, repeatedly press the switch quickly to return to normal, crash and recovery are probabilistic.

In response to this phenomenon, we have produced a "reset cable" with a repair function, that is, a new charging cable, which has a reset function and can be reset when there is an abnormal charge.

Please provide the order number. The order number of the official mall/US website is MS- four digits/five digits. According to the information you provided, I will apply for delivery for you. If you buy in other stores, please apply for after-sales service directly.

Under the APP impact sensitivity option, you can select: High/Medium/Low, three options are available and cannot be defined by the user.

The new SEEMEE DV light comes with an 16GB memory card. If you need to choose your own SD card, it must be C10 or above, below C10 reading and writing too slowly will cause abnormal DV video recording, as the default loop recording, Maximum limit 128BG.

If you have changed the wifi connection password of the lights, but you forget it, you can't connect to the APP, users can't restore the operation, this product doesn't add the function of one-key restoration of factory settings when setting, at present, you can only return to the factory to re-burn the programme.

The SEEMEE DV only supports automatic and manual time synchronization; you cannot manually adjust the time directly.

1. Automatic time synchronization: After connecting your phone to the device, open the app, enter the preview interface, and the app will automatically synchronize the time with the device.

2. Manual time synchronization: After connecting your phone to the device, open the app, go to the menu settings, and select the "Time Synchronization" option. The device will then update the time.

The NETFY saddle mount bike tracker connects via Bluetooth to Apple's Find My network, allowing you to track your bike's location in real-time through your iPhone, iPad, Mac, or Apple Watch. It leverages millions of Apple devices worldwide to provide accurate location updates even when your bike is out of Bluetooth range.

The NETFY tracker uses a CR2032 coin cell battery that provides up to 6 months of continuous operation. The battery is easily replaceable - simply remove the device, swap out the old battery for a new CR2032, and reinstall. No charging cables or frequent maintenance required.

The NETFY tracker is designed to be completely hidden and undetectable. It's disguised as a standard saddle mount and installs beneath your bike seat, making it nearly impossible for thieves to spot. The tamper-resistant design adds an extra layer of security.

The NETFY tracker is compatible with most standard bike saddles and features a GoPro-style adapter that works seamlessly with bike lights and accessories. It's specifically designed to work with SEEMEE series lights (SEEMEE 50 MAG, SEEMEE 100, SEEMEE 100AD, SEEMEE 150, SEEMEE 200, SEEMEE 300, SEEMEE R300, SEEMEE DV) and other GoPro-compatible accessories without requiring additional adapters.

Installation is simple and requires only the included T25 torx wrench. Mount the device securely beneath your saddle, insert the CR2032 battery, and add it to your Apple Find My app. The complete installation kit includes everything needed, and detailed instructions are provided for easy setup.

No, the NETFY tracker includes built-in anti-tracking privacy protection mechanisms. If separated from its paired device for over 72 hours, other Apple devices may detect it as an "Unknown Accessory" and alert nearby iPhone users. The device is designed specifically for bike security, not unauthorized tracking of individuals.