Shipping Policy

1. Regional Store Recommendations

To ensure the best shopping experience, customers from the countries or regions listed below are kindly encouraged to visit their dedicated Magicshine local stores. This helps ensure smoother logistics, quicker delivery, and efficient local after-sales support:

Country/Region Recommended Store
United Kingdom UK Store
Spain Spain Store
Australia Australia Store
Vietnam Vietnam Store
Austria, Poland Austria Store

Note: magicshine.com is unable to ship orders to the above countries. Thank you for your understanding.

2. Shipping Cost

Order Amount Battery / External Battery Shipping Fee Notes
Over $49.99 No Free Free standard shipping
Under $49.99 No $9.99 Flat shipping fee
Any amount Yes $9.99 - $14.99 Additional cost for battery items

3. Estimated Delivery Time

Region Shipping Method Estimated Delivery Time
United States Standard Shipping 5–12 business days
Canada Standard Shipping 7–15 business days
Europe Standard Shipping 7–15 business days
Mexico Standard Shipping (RFC required) 10–15 business days
Asia (e.g. Korea, Taiwan) Standard Shipping (Customs ID required) 7–12 business days
Other Regions Standard Shipping 10–25 business days

Note: Contact support@magicshine.com for details on remote islands and special regions.

During peak periods or promotional campaigns, processing may take slightly longer. We thank you in advance for your patience and understanding.

4. Delivery Carriers

We collaborate with trusted logistics providers, including Amazon Logistics, DHL, FedEx, UPS, USPS, YunExpress, and 4PX. The specific carrier used will depend on your region and order type.

5. Order Processing

Magicshine ships internationally, and our team will be in touch if any shipping restrictions apply to your order.

  • Orders will be processed within 48 business hours.

(*except public holidays or other uncontrollable factors. Processing times may be delayed during promotional events. We appreciate your patience and understanding.)

6. Tax ID Requirement by Country

For seamless customs clearance, certain countries require specific ID information at checkout. Please ensure you provide accurate details to prevent any delays:

Country Required Information Format & Notes
Mexico RFC (Registro Federal de Contribuyentes) 13 characters (e.g., ABCD800101XXX)
Chile RUT (Rol Único Tributario) XX.XXX.XXX-X (e.g., 12.345.678-9)
Taiwan Full Chinese Name, ID No., EZWay Real Name Auth. ID: 1 letter + 9 digits (e.g., A123456789)
South Korea Korean Name & Personal Customs Code (PCCC) Code: 13 digits (e.g., P123456789123)
Other / Our team will reach out if further info is needed

Note: Incorrect or missing ID info may result in delays or returns. We will email you if any documents are needed.

7. Customs Duties & Clearance Documents Required?

In most cases, you won't need to pay customs fees. However, if customs requires documentation:

Step 1: Please contact us at support@magicshine.com. We will provide the correct documents. Please do not submit documents on your own to avoid customs failure.

Step 2: If duties are charged, retain the payment receipt and email it to us. We will fully reimburse you within 1–2 business days.

Note: One customs duty reimbursement per order only.

8. Tracking Your Order

You can track your shipment in 3 ways:

  1. Login to your Magicshine account to view order status and tracking.

  2. Check the confirmation email sent after your order is shipped.

  3. Track via our tracking page: Track My Order

Note: If you ordered multiple items, they may ship separately due to warehouse differences. You will receive all tracking numbers via email.

9. Change of Shipping Address

Stage Can I Change It? What You Should Do
Before shipment Yes Please contact us as soon as possible at support@magicshine.com. We'll update the address if the order hasn't shipped.
After shipment Not directly Once the order is shipped, we can't change the address. You'll need to wait until it arrives in your country and contact the local carrier to request a change.
Additional charges Possible Please note that changing the address after shipping may result in extra delivery fees, depending on your local logistics provider.

For the smoothest experience, we recommend double-checking your shipping address before completing the purchase.

10. Order Cancellation

Order Status Can I Cancel It? What You Should Do
Within 24 hours of purchase Yes Email support@magicshine.com ASAP. We will cancel and fully refund the order.
After 24 hours or already shipped Partially If the order is already in transit, cancellation is not possible until you receive the package.
After receiving the product Yes (Return required) You may return the item to us. You will be responsible for the return shipping cost. Once received, we will issue a refund for the product price.

11. Delays, Missing Items, and Product Issues

Logistics Delays or No Tracking Update

Scenario What to Do
No tracking update Email order number to support@magicshine.com. We will respond within 24 hours.
Delay due to force majeure Delays from disasters, customs, epidemics, etc. We will notify you proactively.

Missing / Wrong / Damaged Product

If your package is missing items, contains the wrong product, or arrives damaged, please contact us at support@magicshine.com within 7 days of delivery. We will verify the issue and provide a prompt solution once confirmed.

Issue Type What to Do Resolution
Missing After Delivery
(Tracking shows "Delivered" but you didn't receive it)
1. Check your surroundings: mailbox, mailroom, front desk, or with neighbours
2. Ask household members or building staff
3. Inspect for signs of tampering
4. Contact the courier
5. Email us with your order number
 If the courier or Magicshine is at fault, we'll send a replacement free of charge. However, if the issue is caused by the consumer, we regret that we are unable to cover the associated costs.
Missing During Transit We'll contact the shipping carrier and confirm the package status within 1–2 business days. If confirmed lost, we will ship a replacement free of charge.
Wrong Product Received Contact us within 7 days of delivery. We'll arrange a return of the incorrect item at our cost. Once verified, we'll send the correct product.
Damaged Product Received Contact us within 7 days with photos of the product and packaging. We will arrange a replacement or solution based on the extent of the damage.
Package returned to sender This may occur due to an incomplete or incorrect address, or failed delivery attempts.
Please email us with your updated and complete shipping address.		 Once we receive the returned item or confirmation from the courier, we will arrange for it to be resent to the correct address.

For any issues or further support, please contact: support@magicshine.com

This policy was updated on July 26, 2025