Refund policy

Magicshine provides professional lighting and services to each customer. Before sending to customers, each product undergoes rigorous testing. 

 If any customers still receive the malfunctioning product, we feel sorry and encourage you to contact our service first:

 

service@magicshine.com

 

Our service team will provide every customer with timely service. Usually, we will give you response in 24 hours(working day Mon-Fri) to help you deal with the issue and initiate the refund/return process.

 

Applicability of returns and refunds

 

We usually send out your order within 48 hours after receiving your payment, So

the customer has the right to initiate a refund within 48 hours after placing the order.

 

Our policy only supports 7 days (since you receive your package), which means you have 7 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

This policy does not apply to the following situations:

* Product with obvious signs of use

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any product received for more than 7 days

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


What do I do?

To complete your return or refund, please contact our sales staff on the website, or send an email to mkt1@magicshine.com, and make sure you provide the following information

 

1 Your proof of purchase and your order ID

2 A Short video or Multiple pictures to prove that our packaging is intact, the product is complete, and there are no obvious signs of use

 

If your request is approved, we will provide you with the address of the warehouse closest to you, please contact the courier to send the product to this address, and then give us the logistics number

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, We will refund your original payment method, within a certain amount of days.

 

Notice:

You will be responsible for paying for your own shipping costs for returning your item.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Problems you may encounter:

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at mkt1@magicshine.com.